/Disclaimers
Disclaimers 2018-02-26T15:22:04+00:00
Welcome to Long White Beard! Our furniture and home goods are all Designed in Detroit and Made with Pride in Michigan!
And If you live close to Detroit, MI, be sure to check out our FREE Local Pickup options!

Accepted payment methods:


Returns and exchanges

GENERAL RETURN POLICY: If you are not completely satisfied with an item, you may return it for a full refund within 7 days of delivery. Return shipping costs are the buyer’s responsibility, and each returned item must be packaged properly, shipped with tracking information, and arrive at our shop in the same condition you received it.

CUSTOM ORDERS: Due to the nature of the work involved, Custom Orders are not eligible for return or refund.

INTERNATIONAL ORDERS: We do not accept returns or refunds on items that ship internationally.

OUR GOAL is to provide you with the items you ordered as quickly as we can make them, and deliver them in perfect condition. However, we understand that things happen – so if you have any questions or issues with any of our products, please contact us immediately and we will do our best to help.


Payment
Long White Beard accepts all major credit cards, and payment in full is required for each item at time of checkout so we can purchase materials and begin crafting it.
If you change your mind for any reason and wish to cancel your order, you must do so within 24 hrs., after that we are probably already working on it.
For custom orders we may accept partial payment up front, at our discretion, as these items may involve changes during the crafting process which may affect the final price.

Shipping

SHIPPING IN THE USA: We always ship to your Etsy address, unless you specify otherwise – please double-check your Etsy address if you are unsure, or if you have changed your address recently.

Local Pickup is available in the Metro Detroit area!
Items may be picked up at our shop, or we may agree to meet you at a nearby location.
Just let us know at the time you place your order that you want the FREE Local Pickup option. When the item is ready, we’ll contact you to work out a place to meet up. For larger items, we ask that you pickup at our workshop at 860 Livernois, Ferndale, MI 48220 in order to qualify for FREE pickup.

Insurance is provided on all orders up to $1000; insurance on orders above that amount may incur additional charges.

Some items are shipped Light Assembly Required, to reduce shipping costs; light assembly usually means nothing more than a screwdriver is needed. If you would like your item shipped Fully Assembled, contact us and we’ll make it happen. For items shipped Fully Assembled, additional shipping and/or Freight charges may apply.

SHIPPING OUTSIDE OF THE USA: International shipping is available on selected items. Shipping labels for International customers will be generated through Etsy at time of purchase. The Buyer is responsible for any and all Shipping, Customs, Duty, and Import fees and/or taxes that apply to their order, from the time of purchase to the point of delivery. Please research your country’s import policy and fees here: www.dutycalculator.com. Because each country’s import policy is different, we are unable to offer returns or refunds on items that ship internationally.


Additional policies and FAQs
Custom variations and orders are welcome! We make each piece by hand and we would love to hear your ideas for custom lengths, widths, and finishes for our existing items.
Or, if you would like us to create a custom piece just for you, email us and let us know what you have in mind. Remember, custom means unique, and we may need extra time to track down materials, etc., and therefore the item may take longer than usual to make.
For custom orders we will be in contact with you throughout the process, and will send you pictures of the progress so you can see your creation coming together!
Welcome to Long White Beard! Our furniture and home goods are all Designed in Detroit and Made with Pride in Michigan!
And If you live close to Detroit, MI, be sure to check out our FREE Local Pickup options!

Accepted payment methods:


Returns and exchanges

GENERAL RETURN POLICY: If you are not completely satisfied with an item, you may return it for a full refund within 7 days of delivery. Return shipping costs are the buyer’s responsibility, and each returned item must be packaged properly, shipped with tracking information, and arrive at our shop in the same condition you received it.

CUSTOM ORDERS: Due to the nature of the work involved, Custom Orders are not eligible for return or refund.

INTERNATIONAL ORDERS: We do not accept returns or refunds on items that ship internationally.

OUR GOAL is to provide you with the items you ordered as quickly as we can make them, and deliver them in perfect condition. However, we understand that things happen – so if you have any questions or issues with any of our products, please contact us immediately and we will do our best to help.


Payment
Long White Beard accepts all major credit cards, and payment in full is required for each item at time of checkout so we can purchase materials and begin crafting it.
If you change your mind for any reason and wish to cancel your order, you must do so within 24 hrs., after that we are probably already working on it.
For custom orders we may accept partial payment up front, at our discretion, as these items may involve changes during the crafting process which may affect the final price.

Shipping

SHIPPING IN THE USA: We always ship to your Etsy address, unless you specify otherwise – please double-check your Etsy address if you are unsure, or if you have changed your address recently.

Local Pickup is available in the Metro Detroit area!
Items may be picked up at our shop, or we may agree to meet you at a nearby location.
Just let us know at the time you place your order that you want the FREE Local Pickup option. When the item is ready, we’ll contact you to work out a place to meet up. For larger items, we ask that you pickup at our workshop at 860 Livernois, Ferndale, MI 48220 in order to qualify for FREE pickup.

Insurance is provided on all orders up to $1000; insurance on orders above that amount may incur additional charges.

Some items are shipped Light Assembly Required, to reduce shipping costs; light assembly usually means nothing more than a screwdriver is needed. If you would like your item shipped Fully Assembled, contact us and we’ll make it happen. For items shipped Fully Assembled, additional shipping and/or Freight charges may apply.

SHIPPING OUTSIDE OF THE USA: International shipping is available on selected items. Shipping labels for International customers will be generated through Etsy at time of purchase. The Buyer is responsible for any and all Shipping, Customs, Duty, and Import fees and/or taxes that apply to their order, from the time of purchase to the point of delivery. Please research your country’s import policy and fees here: www.dutycalculator.com. Because each country’s import policy is different, we are unable to offer returns or refunds on items that ship internationally.


Additional policies and FAQs
Custom variations and orders are welcome! We make each piece by hand and we would love to hear your ideas for custom lengths, widths, and finishes for our existing items.
Or, if you would like us to create a custom piece just for you, email us and let us know what you have in mind. Remember, custom means unique, and we may need extra time to track down materials, etc., and therefore the item may take longer than usual to make.
For custom orders we will be in contact with you throughout the process, and will send you pictures of the progress so you can see your creation coming together!